[trx_title type=”2″ align=”center”]Support Policy[/trx_title][trx_columns margins=””][trx_column_item]
  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
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  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    • Customization and installation.
    • Support for third party software and plugins.
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[trx_title type=”2″ align=”center”]How to Use Our Support System[/trx_title][trx_columns margins=”” top=”tiny”][trx_column_item][trx_image url=”1157″][/trx_column_item][trx_column_item]
  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: axiom.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.
[/trx_column_item][/trx_columns]
[trx_title type=”2″ align=”center”]How to Finde a Purchase Key[/trx_title][trx_columns margins=”” bottom=”4.3em”][trx_column_item][trx_image url=”921″ top=”tiny”][/trx_column_item][trx_column_item]
  1. Open the “downloads” tab in your account.
  2. Find our theme in the list of products.
  3. Click “download” button, and in the drop-down menu select “license certificate & purchase code”.
[/trx_column_item][/trx_columns][trx_block align=”left” width=”33%” right=”0″][trx_icon icon=”icon-notepad20″ color=”#ffffff” bg_color=”#81c5d8″ bg_shape=”square” font_size=”2.4em” align=”center” top=”0″ bottom=”0.35em” left=”0″ right=”0″][trx_title type=”4″ align=”center”]Create Ticket[/trx_title][/trx_block][trx_block align=”left” width=”33%” right=”0″][trx_icon icon=”icon-speech-bubble34″ color=”#ffffff” bg_color=”#f8bd23″ bg_shape=”square” font_size=”2.4em” align=”center” top=”0″ bottom=”0.35em” left=”0″ right=”0″][trx_title type=”4″ align=”center”]Theme Forum[/trx_title][/trx_block][trx_block align=”left” width=”33%” right=”0″][trx_icon icon=”icon-file128″ color=”#ffffff” bg_color=”#9ec12f” bg_shape=”square” font_size=”2.4em” align=”center” top=”0″ bottom=”0.35em” left=”0″ right=”0″][trx_title type=”4″ align=”center”]Theme Documentation[/trx_title][/trx_block]
[trx_block title=”meet our team” description=”ThemeRex is a studio that aims to make their user’s experience easier and much more pleasant. “][trx_team slider=”yes” controls=”pagination” slides_space=”50″ align=”center” cat=”0″ width=”900px” top=”4.2em” bottom=”2.3em” style=”team-3″][/trx_team][/trx_block]
[trx_title type=”2″ align=”center”]Testimonials[/trx_title][trx_testimonials controls=”side” cat=”0″ bottom=”2.8em” style=”testimonials-2″][/trx_testimonials]
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